502-275-1874 Returns, Refunds & Exchanges
How To Return An Item
Your item can only be returned if there is a manufacturer defect. Your must return the item within 30 days of your purchase.
1. Please email jaeyeol.hwang63@gmail.com to request a refund and we will assign you a tracking #.
2. Mail your returned item to:
SIP Scooter USA
Returns Department Tracking #
1672 Mccann Ridge Ln.
Willisburg, KY, 40078, USA.
3. Include in your package a signed letter stating the reason for your return and the original receipt.
Return Exceptions
Merchandise that has been used or altered will not be accepted for return or exchange.
Restocking Fee
All items are subject to a 15% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.
Exchanges
If your item is defective the item will be replaced within 30 days. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.
Your item can only be returned if there is a manufacturer defect. Your must return the item within 30 days of your purchase.
1. Please email jaeyeol.hwang63@gmail.com to request a refund and we will assign you a tracking #.
2. Mail your returned item to:
SIP Scooter USA
Returns Department Tracking #
1672 Mccann Ridge Ln.
Willisburg, KY, 40078, USA.
3. Include in your package a signed letter stating the reason for your return and the original receipt.
Return Exceptions
Merchandise that has been used or altered will not be accepted for return or exchange.
Restocking Fee
All items are subject to a 15% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.
Exchanges
If your item is defective the item will be replaced within 30 days. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.